FAQ

SIZING:

All size guides can be found within the product description or attached photos of the item. If you need assistance with sizing please email us at bk_boutique@outlook.com.

PAYMENT OPTIONS: 

We accept most card types including Visa, Mastercard and Amex. We also accept Paypal, Shopify pay, Apple pay and Afterpay.

RETURNS:

We currently do not offer returns for incorrect sizing, so please ensure to properly measure your dog prior to purchase to avoid disappointment.

POSTAGE:

All parcels are dispatched within 1-2 business days via standard postal service and come with tracking which will be emailed to you upon fulfillment of your order.

For Bandanas, Bow Ties or Collar Tags alone you will have the option of choosing tracked shipping or non tracked if you'd like to keep your postage costs to a minimum.

3 or more items will automatically incur the higher postage cost due to weight and will be sent to you with tracking. Express shipping is available within Australia only.

Postage is available World-wide. We do not take responsibility for lost or stolen packages once they have left our hands and are with the postal service. In the unlikely event that your parcel fails to arrive, we may refund your purchase price minus delivery fees or provide a replacement where possible.

PRODUCT CARE: 

All of our products are designed as fashionable pieces, therefore we do not recommend wearing them as your full time collar. A hand-wash or spot clean is recommended to keep your items looking fab! Stain-proof spray may assist in keeping your items in great condition!.